Frequently Asked Questions
Hungry for answers? Here's a shopping list of frequently asked questions.
- Festival Events
- Dine Wellington
- Garage Project presents Burger Wellington
- Cocktail Wellington
- Your Programme Guide
- About the festival
- Something else ... ?
Please do not use Internet Explorer to browse VisaWOAP.com - we recommend Chrome or Firefox.
When do tickets go on sale?
- 2018 Visa Pre-sale for Visa cardholders: Monday 18 June (12 noon)
- 2018 General ticket sale: Thursday 21 June (12 noon)
Where/how can I buy my 2018 Festival Event tickets?
From ticketek OR by clicking on the links within the event listings on this website. If you have created favourites, you'll be able to purchase from the events saved here also. Please note that events are listed from 6pm, Tuesday 05 June 2018.
Speed up the process (correct as at 31 Jan 2018 - information subject to change)
- You'll need to be a My Ticketek member in order to make purchases - create an account before the ticket releases if you don't have one.
- Why not sign up to Visa Checkout? This is a secure server that stores all your credit card details and means you don't need to keep adding the numbers in.
- Want multiple tickets? Use the shopping basket feature. Popular events sell out in minutes, so purchase them all at once to save time (plus less booking fees!)
What’s the difference between Pre-sale and general sale?
Visa Pre-sale is for Visa cardholders only. You can also use Visa Prezzy Cards to purchase tickets during the Presale.
If you miss out or don't have a Visa, there’s another chance to purchase tickets during general ticket sale Thursday 21 June, 12 noon (available until sold out or 4.15pm the day prior to the actual event).
Will events sell out during the Visa Pre-sale? How can I tell?
Sort of. Pre-sale allocations can sell out, BUT we put aside a portion of each Festival Events’ ticketing allocation for the general ticket sale, which starts at 12 noon on Thursday 21 June.
You can see if an event is sold out via the event page on ticketek OR via the event listing on this website. Please note there is a slight lag on VisaWOAP.com and it may take a minute or two to update. We also recommend clearing your cache (CTRL+F5 or Apple+R / command+R).
How come events sell out so fast?
Unfortunately events don't have the capacity of say, a music concert and instead there are on average only 30 tickets per event session with hundreds of people trying to purchase them (imagining packing 10,000 people into Logan Brown!). This means they can sell out very fast, but with over 110 events to choose from, we're sure there's alternative options to suit your appetite.
What about Beervana?
Beervana does have thousands of tickets available, but this is split into four sessions. In 2017 three of these sessions sold out - so if beer, music, food and a great time takes your fancy, grab those before your chosen session is gone!
What events can I purchase tickets to?
- RIMUTAKA PRISON GATE TO PLATE: 2018 process TBC.
- THE FOLLOWING EVENTS ARE FREE ENTRY & PAY UPON CONSUMPTION (POP UPS) AND DO NOT REQUIRE A TICKET: TBC at 6pm, Tues 6 June.
What are the booking fees?
Ticketek's standard transaction fees apply when booking Festival Events.
|Ticket price||Ticket Issuance Fee|
|Any price||$3.00 (Box Office, Agency, Call Centre, Internet, EzyTicket™)|
|Payment Method||Payment Fee|
|C/C (Visa, MC, AMEX)||2.55%|
|Delivery Method||Delivery Fee|
|EzyTicket/Mobile Ticket||No Charge|
|$2.00 per transaction|
|Courier||$4.50 per transaction|
|Rural delivery||$7.00 per transaction|
I want to buy all of the tickets!! How many tickets can I buy to each event?
We love your enthusiasm, but to try and keep things fair there’s a purchase limit of maximum 10 x tickets per Festival Event.
What's this company name on my credit card bill?
When you book a Festival Event, the charge on your credit card bill will say "Ticketek” our ticket supplier
Oops. I think I deleted my confirmation email with the tickets attached.
Don’t worry! Complete Ticketek's Contact us form with an explanation and they will reissue your ezyTicket™(s) to the email address advised at the time of your purchase.
Be sure to advise all the details of your initial purchase (i.e. date of purchase, event, confirmation number and account number) to assist us in reissuing your ezyTicket™(s).
What can I do if I can't pay by credit card?
While booking online is the best way to guarantee you secure the tickets you are after, if you don’t have access to a credit card you can always pop down to your nearest Ticketek Box Office and purchase your tickets in person.
You can also buy a Visa Prezzy Card to purchase festival tickets during the Pre-Sale (and at other times too!).
If there are no more tickets to the Festival Event I wanted to go to, what can I do?
Contact us at firstname.lastname@example.org and we will keep you on the waitlist. We can also advise the festival event of the demand and they may decide to add extra sessions. A number of Festival Events do put on extra sessions if there is demand, keep an eye on Facebook and Twitter or sign up to our e-newsletter.
Can I get a refund or change events once I’ve bought a ticket?
Just like other major events, Visa Wellington On a Plate has a no-refund policy for Festival Events.
What's on offer for lunch?
Following feedback from diners and restaurants, the lunch format (one Festival Dish course and one beverage) fits perfectly into a lunch break. Two courses is often tricky to get through in under an hour and also works better for a mixed group where some diners want to order a Burger Wellington, and others the Festival Dish.
Dinner on the other hand... anything goes.
What is the 'Festival Dish'?
Each eatery offers one 'main' course called a Festival Dish, matched to a local beverage which is entered into the Best Festival Dish award. Everytime you try a Festival Dish, score it out of 10 here on VisaWOAP.com from 10am, 10 August and help us decide the finalist. Find out more.
We challenged chefs and eateries to create their dish to the 2018 theme "PARTY". Go on - give Dine Wellington a go!
Not everyone in my group wants the Dine Wellington offer, can I still enjoy it?
Absolutely! Not everyone at your table has to order the Dine Wellington offer for you to be able to enjoy it. A few people at your table may like the sound of the Dine Wellington Festival Dish or dinner menu whereas others may be craving their favourite meal from the everyday menu or may want to try what's on offer for Burger Wellington presented by Garage Project, if the restaurant is participating.
Do I have to book in advance to enjoy a Dine Wellington menu?
We recommend that you make a booking. Whilst not essential at all places, making a booking does mean the restaurant knows you are coming and you won't miss out! It it is advisable to book during busy times.
Can I swap the beer or wine in a Dine Wellington menu for a non-alcoholic beverage?
Most definitely. Dine Wellington menus should always provide a non-alcoholic beverage option, but if you can’t see one please don’t hesitate to request it.
Please be aware that some restaurants have nominated a particular non-alcoholic beverage as part of the deal so you may not get an open selection.
Where do I send my complaint if I am not happy with a meal/service at a participating restaurant?
If you have a complaint please put this in writing to email@example.com and someone will be in touch as soon as possible.
Can I book a table online for a Dine Wellington restaurant?
No, not through this website. The restaurant details can be found along with their Dine Wellington listing online.
I have special dietary requirements. Can I request specific Dine Wellington menus and Festival Events accommodate my requirements?
Please note the dietary descriptions on here and if in doubt, contact the restaurant or Festival Event organiser directly.
Can I score all the Festival Dishes I try?
Rate it out of 10! From 10-26 August you can rate Festival Dishes out of 10 to help decide who will be crowned the winner for 2018 in the Festival Awards.
Burger Wellington Presented by Garage Project
What is Burger Wellington presented by Garage Project?
Restaurants enter the ‘battle of the burger’ competing to produce the most original, tasty or unique burger showcasing Wellington’s regional ingredients.
How can I score all the burgers I try?
You’ll be able to score once the festival starts in August. You can rate each burger + Garage Project beer match you try out of 10 to help decide who will be crowned the winner for 2018. Keep an eye out on VisaWOAP.com for details and create an account.
What is Cocktail Wellington?
Wellington’s finest mixologists create the perfect cocktail and tapas match. Restaurants and bars will offer you a delicious selection of creative cocktail creations teamed with tapas treats.
How can I score for the cocktails I try?
You’ll be able to score once the festival starts in August. You can rate each Cocktail + tapas match you try out of 10 to help decide who will be crowned the winner for 2018. Keep an eye out on VisaWOAP.com for details.
Your Programme Guide
Where can I pick up a copy of the 2018 Programme Guide?
The 2018 Programme Guide will be available from 6 June. More info on where to find the guide will be confirmed in May.
But remember... all the information in the Programme Guide will be also here on the website from 6pm, Tues 5 June!
I want a PDF file version of your Programme Guide. Please?
We'll upload a link to the guide here from Weds 6 June.
If you're out of Wellington and can't spot one and really want a copy, email us at firstname.lastname@example.org and we will make sure you get your hands on one.
About the festival
When is VWOAP in 2018?
10 - 26 August 2018
What is Visa Wellington On a Plate all about?
Visa Wellington On a Plate is New Zealand’s largest and tastiest food festival running for 17 days. Get the low down! We are celebrating our 10th birthday in 2018!
How can I get amongst the festival?
When it comes to your favourite Dine Wellington menus, simply book or rock up to the restaurant, be seated and enjoy. If burgers are your thing, the annual Burger Wellington will keep you very busy and full; help determine Wellington’s best burger creation. If you fancy tasting a tantalising tipple, try Cocktail Wellington.
To save your spot on one of the popular Festival Events, head to the Festival Events section to see what's on. Festival Events tickets go on sale 18 June (Visa Pre-sale 18-20 June, General Ticket Sale 21 June, 12 noon). Festival Events sell out quickly so try book early to avoid disappointment.
How big is the festival?
In 2017, the festival had something for every taste and budget with 140+ Dine Wellington menus and 120+ Festival Events, 110+ Burgers and 40+ Cocktails. It’s now proudly the country's largest culinary festival. We're excited to see what 2018 dishes up!
How long has Visa WOAP been running?
2018 marks our 10th anniversary festival. It all started in 2009 and has grown in leaps and bounds since.
How can I keep informed about the festival?
- Bookmark this yummy website www.VisaWOAP.com
- Sign up to the Visa Wellington On a Plate enewsletter
- Find us on Facebook at Facebook.com/WellingtonOnaPlate
- Follow us on Twitter with @WellyOnaPlate
- Follow us on Instagram at WellyOnaPlate
My question wasn’t answered here, who can I contact to find what I need?
Please send any questions to info@WellingtonOnaPlate.com and we will endeavour to respond as soon as possible.